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How to use your Net Promoter Score to get actionable insights

Net Promoter Score has been and continues to be, one of the most trusted metrics used by brands to measure the health of customer relationships for 15 years. Many experts touted it as the one number you need to know when planning growth. Traditionally under the purview of customer experience and customer success teams, NPS has become the go-to metric for customer ranking. However, we’re now seeing NPS expand from customer experience departments to product management. Product managers have begun to expand their KPIs from shipping products to delivering value-added...

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Published By: Thenextweb.com - Tuesday, 9 January